How can I create an account at betlounge?

To create your account, visit our homepage and click on 'Register', located in the upper right corner. Fill out the form with your personal details and follow the step-by-step instructions to complete your registration quickly and safely.

What is the procedure to deposit money into my betlounge account?

Access 'User Info' from the sidebar menu, select 'Deposit' and choose 'Make a Deposit'. Choose your preferred payment method, set the deposit amount, and follow the detailed instructions to finalize your transaction safely

What withdrawal options does betlounge offer?

To make a withdrawal, go to 'User Info', select 'Withdrawals', and then 'Make a Withdrawal'. We offer transfer methods like Wire Transfer and Pix. Follow the instructions to complete your withdrawal efficiently.

What is the processing time for withdrawals?

Withdrawals are manually reviewed and processed by our team. Once approved, the completion time is 2 to 3 business days. We appreciate your patience during this process.

How do I contact customer support?

Access the 'Support' menu on the left side, click on 'Generate Request', describe your query or problem, and if necessary, attach images. Your request will be promptly addressed.

How long does it take for a deposit to be effective?

Deposits via PIX are usually instantaneous, but delays can occur due to instabilities. Bank transfers can take 2 to 3 business days. Remember that weekends and holidays do not count as business days.

How do I change my password?

If you are already logged in, go to 'Account' > 'Profile' > 'Account Security' to reset your password. If you do not have access, select 'Forgot your password?' on the login screen to start the recovery process.

How do I report a bug or problem during the game?

If you encounter any bug or problem during your gaming experience, we encourage you to report it through our support chat. Your contribution is essential to us, as it helps make the platform a more fun and intuitive environment. When describing the problem, include all relevant details, such as when it occurred, any error messages displayed, and the actions taken before the problem arose. Images and/or videos of the incident are highly valued, as they provide a clear view of the problem, making it easier for our technical team to identify and resolve the issue more efficiently.

What is the minimum age to play at betlounge?

The minimum age to participate is 18 years old. Ensure you meet the legal age requirements in your region before creating an account with us.

Are there any fees for deposits or withdrawals at betlounge?

At betlounge, we value transparency and simplicity for our users. Therefore, we are pleased to inform you that we do not charge fees for making deposits or withdrawals on our platform. We want you to enjoy your gaming experience to the fullest, without worrying about additional costs. However, we recommend checking with your financial institution or payment service provider to see if they apply any fees for transactions, as these are independent of our operations.

What are the betting options available at betlounge?

At betlounge, you will find a wide variety of betting options to enrich your gaming experience. We offer everything from immersive live casino experiences to classic casino games, including:

Slots: A vast selection of slot games, from classics to the latest models, with different themes and features.

Poker: Various poker variations, suitable for both beginners and experienced players.

Crash: A dynamic game that offers the thrill of betting on the increasing multiplication of a value before the game "crashes".

Live Casino: Games conducted by live dealers, including blackjack, roulette, baccarat, and others, providing an authentic casino experience

Is betlounge a secure platform?

Absolutely! Security is our top priority at betlounge. Our development team works tirelessly to ensure the integrity and protection of your gaming experience. We use the latest digital security technologies to protect your personal data and financial transactions, ensuring a fair and safe gaming environment.

Does betlounge offer bonuses and promotions?

Yes, betlounge is proud to offer a range of attractive bonuses and regular promotions for our users. To stay up to date with the latest offers, we recommend following our platform, subscribing to our newsletter, and following our social media on Facebook, X, and Instagram (@betlounge_). Stay tuned so you don't miss any opportunity to participate and enjoy these benefits.

Does betlounge support mobile devices?

Our platform is fully compatible with mobile devices, providing a seamless and accessible gaming experience on both smartphones and desktops. We designed our site to be lightweight, ensuring it operates smoothly without the need for additional space on your device. If you encounter any issues while using mobile or desktop devices, please contact our support. We are always ready to make the necessary adjustments, aiming to offer the best possible experience across all platforms.

Can I withdraw the bonus? How does Rollover work?

It's great to know that you are interested in taking advantage of the bonuses offered by betlounge! Our goal with bonuses is to provide you with more opportunities to play, explore and enjoy the diversity of games available on our platform. These bonuses are an excellent way to learn more about what we have to offer.

Regarding bonus withdrawal, it is important to understand the rollover rule, a standard mechanism adopted by the online betting industry to ensure fair and responsible gaming. In the case of betlounge, the rollover is defined as 10x the bonus amount received. This means that in order to withdraw the profits made from the bonus, you need to wager 10 times the amount of that bonus on eligible games on the platform.

FOR EXAMPLE: If you receive a bonus of R$100, you will need to wager a total of R$1,000 (10 x R$100) in qualifying bets before you can request a withdrawal of the profits made from using the bonus. This rollover requirement ensures a balance between providing benefits to our users and experiencing our gaming offering. We remind you that rollover is a common practice in online bookmakers and varies according to each platform. At betlounge, we set our rollover at 10x to maintain a fair and transparent policy, allowing you to have fun, whilst meeting the necessary requirements for withdrawing profits. We hope this explanation has clarified how the rollover process works. We are always on hand to answer any other questions you may have. Good luck with your bets, and we hope you enjoy your betlounge experience to the fullest!